Jenius Bank Loan Servicing Has Changed
On June 13th, 2026, your accounts were successfully transitioned to a new provider, Launch Servicing. Please review our FAQ for any questions or contact Launch Servicing directly at 833-504-0478.
FAQ: Loans Servicing Transition
Have questions about the recent transition to Launch Servicing? Read our FAQs below.
What’s changed with my loan?
What’s changed with my loan?
Did my loan terms or agreement change?
Did my loan terms or agreement change?
Why does my account show a “payoff” transaction?
Why does my account show a “payoff” transaction?
Has my loan been paid off?
Has my loan been paid off?
Where can I access my account with Launch Servicing?
Where can I access my account with Launch Servicing?
Who do I contact if I have questions?
Who do I contact if I have questions?
Still have questions?
Call us at 844-453-6487 Monday through Friday, 7:00 a.m. to 9:00 p.m. Eastern Daylight Time for our U.S.-based, first-class, customer support.